Policies and FAQs

CARE AND FRAMING INSTRUCTIONS

All paintings are sold unframed. We highly recommend framing with Anti-glare UV conservation grade glass to protect your artwork from fading. Avoid hanging paintings / prints in direct sunlight for this reason. The following website provides additional ways you can care for your painting / artwork. 
https://www.si.edu/mci/english/learn_more/taking_care/care_painting.html

COPYRIGHT

All content, artwork and images shown on this website, including previously sold / listed and original paintings that are not for sale are protected by copyright, unless otherwise stated. All artwork on this website (purchased or not purchased) may not be copied, printed, reproduced and/or distributed for any purpose by any method, including in print and online, without written permission from the artist.

POSTAGE

Natalie Wijeyeratne cannot be held responsible for items misplaced by postal services. Once your item(s) have been dispatched, Natalie Wijeyeratne is not responsible for shipping / delivery delays. International customs reserves the right to hold packages for several weeks which is beyond control. All delivery times given are estimates. All original paintings and prints are carefully packaged and shipped in a rigid mailing tube. 

PRIVACY POLICY

All personal information submitted into forms on this website is held with confidentiality and can be removed by emailing natalie.wij@gmail.com

REFUND / RETURNS POLICY

Please note that all sales are final and are non-refundable, and items cannot be exchanged. Please email: natalie.wij@gmail.com to discuss any concerns you may have.

TAX

When purchasing from this website, the buyer is responsible for any custom fees or import taxes, or general service taxes (GST). These will vary depending on where you live.